Refund Policy

1. Scope of Policy

This Refund Policy applies to all purchases made through the Prizefaro website, including one-time service packages and any digital products. It clarifies when refunds are possible and the procedure for requesting one.

2. Service Packages

If you have purchased a service package, we offer a 14-day reflection period from the date of purchase. During this period, you may cancel the project and receive a full refund if no substantial work has been completed. If work has been initiated, a pro-rata refund may be issued based on the percentage of work completed.

3. Digital Products

Due to the digital nature of our downloadable resources (e.g., brand guides, templates), these are non-refundable once the download has been completed. However, if there is a technical defect preventing the use of the product, we will provide a replacement or a full refund upon verification.

4. How to Request a Refund

To request a refund, contact us at the email address provided on our contact page with your order details and the reason for the request. We will respond within 5 business days and, if approved, the refund will be processed to your original payment method within 10 business days.

5. Non-Refundable Items

Any custom work that has been delivered and accepted by the client, as well as any services that have been fully rendered, are not eligible for a refund. Additionally, any fees paid for rush processing or third-party costs are non-refundable.